About Kitron

Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia and the United States. With 3300 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron.

Our values

Location: Senai

Job Description:

1. Sales Performance Management

• Approve individual customer KPIs within the agreed performance framework (e.g., Budget Execution, Gross Margin, Delivery Precision, Dead Stock Level, Complaints, Overdue Payments).

• Regularly measure customer performance and recommend corrective actions to meet budget targets.

• Develop and maintain a reporting framework to effectively track departmental KPIs by customer and product.

• Ensure timely delivery of monthly and other agreed performance reports.

• Proactively initiate corrective actions based on performance reports.

2. New Product Introduction (NPI) Projects

• Oversee the development and implementation of NPI projects for both existing and new customers/products within assigned markets.

• Monitor project plans and ensure alignment with key milestones to guarantee timely and successful product launches.

3. Customer Relationship Management

• Collaborate with the General Manager to develop and implement frameworks for customer base development.

• Create strategic business plans tailored to different customer groups (e.g., Industry, Medicine) and ensure the profitability of customer relationships.

• Design customer satisfaction questionnaires, analyze feedback, identify improvement areas, and drive implementation.

• Oversee customer complaints handling in line with company procedures to ensure effective resolution.

4. Management of Customer Agreements

• Work with the General Manager to develop standard customer agreement frameworks and checklists.

• Lead negotiations with customers and provide support to meet business objectives.

• Review and align existing agreements with standard requirements and evolving business needs.

• Develop and maintain a monitoring system for customer agreement compliance and execution.

5. Customer Communication

• Establish and manage a customer communication matrix (roles, responsibilities, and timelines) aligned with company policies and customer agreements.

• Ensure adherence to communication protocols to resolve customer issues effectively.

6. Project Management

• Develop project management documentation in collaboration with Kitron Group.

• Manage project budgets, forecasts, and financial performance.

• Oversee project life cycle from initiation to closure, including planning, scheduling, risk management, and cost management.

• Participate in Profit and Loss (P&L) analysis and implement actions based on results.

• Allocate resources effectively and motivate team members to achieve project goals.

• Collaborate with engineering and operations teams on Engineering Change Notice (ECN) implementation.

7. Demand Planning and Forecast Management

• Coordinate with customers to receive and review demand forecasts.

• Ensure timely communication of forecast changes to internal teams.

• Align customer demand with production planning and capacity.

• Address forecast discrepancies and drive resolution.

• Maintain accurate forecast data and support monthly/quarterly planning cycles.

8. Legal Compliance, Policies, and Procedures

• Ensure departmental activities comply with relevant legal requirements and internal policies.

• Propose and implement policy changes to support business objectives.

• Ensure compliance with both global and local procedures, driving improvements where necessary.

9. Others

• Any other ad-hoc tasks assigned by the management.

Requirements:

• Bachelor’s degree in business administration, Engineering, Supply Chain Management, or a related field.

• Proven 5 to 8 years of experience in program and project management, preferably in an electronics manufacturing or contract manufacturer industry.

• Experienced working with cross-functional teams and stakeholders in a global environment.

• Demonstrated expertise in customer relationship management and negotiation.

• Excellent communication and interpersonal skills, with the ability to engage effectively with internal teams and external customers.

• Knowledge of manufacturing processes, supply chain operations, and product lifecycle management.

• Problem-solving mindset with a proactive approach to driving improvements.

• Strong leadership and stakeholder management capabilities.

• Ability to work in a fast-paced environment and adapt to changing business needs.

• Proficiency in English and Bahasa Malaysia in both verbal and written communication.