About Kitron

Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia and the United States. With 3000 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron.

Our values

Location: Senai

1. Quality Management:

• Own, establish, maintain, and continuously improve the Quality Management System in compliance with ISO standards, customer requirements, and corporate policies.

• Lead CAPA, root cause analysis, and non-conformance management for product, process, and system issues.

• Lead supplier quality management, including performance monitoring, audits, corrective actions, and escalation, ensuring supplier compliance and protection of customer quality performance.

• Establish and lead the non-conformance management system, ensuring timely containment, root cause analysis, corrective actions, and closure for product, process, and system issues.

• Ensure effective process validation and qualification (IQ/OQ/PQ) for new and existing processes, especially automated and special processes.

• Monitor, analyze, and review process and quality KPIs on a regular basis to drive corrective and improvement actions.

• Monitor, analyze, and reduce Cost of Poor Quality (COPQ), including scrap, rework, warranty, and customer claims.

• Align quality objectives with business goals through close collaboration with Operations, Engineering, Supply Chain, and Management.

2. Quality Audits (Internal & External):

• Establish, maintain, and own the annual internal and external audit program.

• Plan, conduct, and manage internal, customer, supplier, and certification audits.

• Ensure continuous audit readiness and timely closure of all findings.

• Lead corrective and preventive actions arising from audit results and verify effectiveness.

• Analyze audit trends and risks and drive system improvements.

• Lead and represent the company in customer audits, quality reviews, and technical meetings.

• Report audit performance, major findings, and compliance status to Management/HQ.

3. Quality Assurance and Customer Claims Management

• Lead the management of customer complaints, quality claims, and returns.

• Ensure timely investigation, root cause analysis, and corrective actions.

• Monitor delivery quality performance, including defect rates, yield, and customer rejection rates.

• Coordinate cross-functional teams to resolve customer concerns and prevent recurrence.

4. Operational Excellence (OpEx) & Continuous Improvement

• Establish, govern, and drive the site Operational Excellence framework in alignment with corporate standards.

• Lead cross-functional OpEx initiatives involving other departments.

• Monitor and review productivity, yield, waste, and efficiency performance.

• Promote Lean, Kaizen, and best practice deployment.

• Act as the overall site owner for global OpEx audits.

• Report OpEx performance and improvement status to the Management.

5. Environmental, Health & Safety (EHS) & Regulatory Compliance:

• Ensure full compliance with environmental, health, safety, and legal requirements, including scheduled waste management, licensing, permits, and statutory submissions.

• Oversee regulatory reporting, documentation, and submission to relevant authorities.

• Liaise with regulatory bodies, certification agencies, and external consultants.

• Conduct regular inspections, risk assessments, and compliance reviews.

• Lead corrective actions and preventive measures for EHS non-compliance and incidents.

• Report EHS performance, risks, and compliance status to Management/HQ.

6. Documentation, Compliance & Change Management:

• Establish and maintain controlled procedures, work instructions, and quality records.

• Ensure compliance with customer, corporate, and regulatory requirements.

• Manage document control, engineering changes, and quality change processes.

7. Personnel and Performance Management:

• Lead, develop, and manage the Quality team.

• Define departmental KPIs, targets, and reporting systems.

• Plan manpower, competency development, and training programs.

• Conduct performance evaluations and succession planning.

• Foster a culture of accountability, ownership, and continuous improvement.

8. Budget and Resource Management:

• Prepare and manage departmental budgets.

• Identify cost-saving and efficiency improvement opportunities without compromising compliance and product quality.

• Optimize resource utilization and cost effectiveness.

9. Others

• Any other ad-hoc tasks as assigned by the management.

Requirements:

• Candidate must possess a professional certificate or bachelor’s degree in engineering (Electrical/Electronic/Mechanical) or a related field.

• Proven track record with over 5 years of hands-on experience in Quality management roles in the EMS industry.

• Proven expertise in implementing and maintaining ISO quality management systems, along with a comprehensive understanding of quality assurance methodologies such as 8D, Failure Mode and Effects Analysis (FMEA), and Advanced Product Quality Planning (APQP).

• Thorough knowledge and hands-on experience in SMT processes and THT processes and other PCB assembly processes, with a deep understanding of the intricacies involved in manufacturing complex electronic assemblies.

• A strategic thinker with the ability to conceptualize and drive forward-thinking quality initiatives, adapting to the evolving needs of a dynamic business environment.

• Capable of hands-on, proactive engagement across end-to-end operations, demonstrating strong analytical skills with meticulous attention to detail to identify root causes and devise targeted solutions for enhancing operational performance through continuous improvement initiatives.

• Strong communication skills in English, both verbal and written and proficiency in standard office software applications like the Microsoft Office suite.